:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#182a43;background:#f2f5fa;font-synthesis:none;--navy:#101d32;--blue:#245ee8;--muted:#63738a;--line:#e3e9f1}*{box-sizing:border-box}body{margin:0;font-size:16px}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer}a{color:var(--blue)}button{border:0;border-radius:8px;padding:11px 17px;background:var(--blue);color:#fff;font-weight:600;min-height:42px}button:hover{filter:brightness(.95)}button.secondary{background:#edf2fb;color:#254568}button.ghost{background:transparent;color:var(--muted)}button:disabled{opacity:.5;cursor:wait}h1,h2,h3,p{margin-top:0}h1{font-size:30px;letter-spacing:-.7px;margin-bottom:7px}h2{font-size:19px}h3{font-size:17px}.muted{color:var(--muted)}.small{font-size:14px}.loading{padding:80px;text-align:center}.layout{display:grid;grid-template-columns:242px minmax(0,1fr);min-height:100vh}.sidebar{background:var(--navy);color:#d2dbea;padding:30px 20px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{font-size:22px;font-weight:800;letter-spacing:1px;color:white;display:flex;align-items:center;gap:10px}.brand-mark{background:#386ef3;display:inline-grid;place-items:center;width:34px;height:34px;border-radius:9px;font-size:20px}.brand small{font-size:13px;font-weight:500;letter-spacing:0;color:#94a6c0;display:block;margin-top:3px}.nav{margin-top:44px;display:grid;gap:8px}.nav button{text-align:left;background:transparent;color:#aebbd0;font-size:15px;font-weight:500;display:flex;gap:12px;align-items:center;padding:13px 16px}.nav button.active{background:#233b62;color:white}.nav svg{width:19px;height:19px}.side-footer{margin-top:auto;padding:22px 8px 0;border-top:1px solid #2b3850;font-size:14px;color:#92a5c2}.side-footer strong{color:#e6edfa;display:block;margin-bottom:7px}.topbar{height:80px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 36px;gap:15px}.user{display:flex;align-items:center;gap:12px;font-size:14px}.avatar{width:38px;height:38px;border-radius:50%;background:#e7edfb;color:#2c58b6;display:grid;place-items:center;font-weight:700}.user small{display:block;color:var(--muted);margin-top:2px}.content{max-width:1450px;margin:auto;padding:35px 36px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:27px}.page-head p{margin-bottom:0;color:var(--muted)}.eyebrow{font-size:13px;letter-spacing:1.5px;color:var(--blue);font-weight:700;margin-bottom:9px;text-transform:uppercase}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:25px}.stat{background:white;border:1px solid var(--line);border-radius:12px;padding:22px}.stat .number{font-size:34px;font-weight:700;letter-spacing:-1px;margin:10px 0 5px}.stat .label{font-size:14px;color:var(--muted)}.stat .hint{font-size:13px;color:var(--muted)}.stat.urgent{border-top:3px solid #ef805a}.panel{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:23px}.panel-head{padding:22px 24px;display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:1px solid var(--line)}.panel-head h2{margin:0}.panel-head span{font-size:14px;color:var(--muted)}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}th{font-size:12px;letter-spacing:.6px;text-transform:uppercase;color:#748297;background:#f9fbfe;padding:14px 24px;font-weight:600}td{padding:19px 24px;border-top:1px solid #edf1f6;font-size:14px}td.title{white-space:normal;min-width:220px;max-width:400px}.title strong{font-weight:600;display:block;font-size:15px}.title small{display:block;color:var(--muted);margin-top:5px}.row-link{background:none;color:inherit;padding:0;text-align:left;min-height:0;display:block;font-weight:400;border-radius:2px}.row-link:hover{color:var(--blue)}.badge{display:inline-block;border-radius:6px;padding:5px 8px;font-size:12px;font-weight:600;background:#edf2fa;color:#4d627e}.badge.open{background:#eaf0ff;color:#315cc7}.badge.in-progress{background:#e8f6ff;color:#147aaf}.badge.awaiting-customer{background:#fff4dd;color:#96610c}.badge.resolved,.badge.active{background:#e5f6ef;color:#217654}.badge.closed,.badge.retired{background:#edf0f5;color:#697689}.priority{font-size:13px}.priority.urgent,.priority.high{color:#c15037;font-weight:600}.priority.normal{color:#65738c}.two-col{display:grid;grid-template-columns:1.65fr 1fr;gap:23px}.list{padding:8px 24px}.list-row{display:flex;align-items:center;justify-content:space-between;padding:16px 0;border-bottom:1px solid var(--line);gap:20px}.list-row:last-child{border:0}.list-row small{display:block;color:var(--muted);margin-top:5px}.bar{height:6px;background:#e8eef8;border-radius:10px;overflow:hidden;margin-top:9px;width:150px}.bar i{height:100%;display:block;background:var(--blue);width:var(--width)}.empty{padding:44px 24px;text-align:center;color:var(--muted)}.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:20px}.toolbar input{flex:1;min-width:180px}.toolbar select{width:auto}.field{display:grid;gap:8px;margin-bottom:18px}.field label{font-size:14px;font-weight:600}input,select,textarea{padding:11px 12px;border:1px solid #ccd7e6;border-radius:7px;background:#fff;color:#182a43;width:100%}textarea{resize:vertical;min-height:130px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.check{display:flex;align-items:center;gap:8px;font-size:14px}.check input{width:auto}.actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.notice{padding:13px 18px;background:#e8efff;color:#3059a4;font-size:14px;border-radius:8px;margin-bottom:24px}.error{color:#b33636;font-size:14px;margin:14px 0;white-space:pre-wrap}.demo-banner{background:#fff4dd;padding:9px 20px;text-align:center;color:#765517;font-size:14px}dialog{border:0;border-radius:15px;box-shadow:0 24px 90px #07152e40;width:min(660px,94vw);padding:28px;color:#182a43;max-height:90vh;overflow:auto}dialog::backdrop{background:#101d3280;backdrop-filter:blur(3px)}.dialog-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.dialog-head h2{margin:0;font-size:22px}.dialog-head button{font-size:24px;padding:0 9px;min-height:35px}.ticket-body{padding:24px;line-height:1.65;white-space:pre-wrap}.ticket-detail{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:24px}.ticket-meta{padding:24px}.conversation{padding:0 24px}.comment{border-top:1px solid var(--line);padding:22px 0}.comment-header{display:flex;justify-content:space-between;gap:15px;font-size:14px;margin-bottom:10px}.comment p{white-space:pre-wrap;line-height:1.6;margin:0}.comment.internal{background:#fff8e7;margin:12px -12px;padding:18px 12px;border:1px solid #f4e4b9;border-radius:8px}.reply{padding:24px;border-top:1px solid var(--line)}.back{margin-bottom:22px;padding-left:0}.login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;background:#fff}.login-brand{background:var(--navy);color:#fff;padding:55px clamp(30px,6vw,110px);display:flex;flex-direction:column;justify-content:center}.login-brand .brand{margin-bottom:80px}.login-brand h1{font-size:clamp(38px,4vw,58px);line-height:1.1;letter-spacing:-2px;max-width:500px}.login-brand p{font-size:18px;line-height:1.7;color:#afbdd4;max-width:470px}.login-feature{border-top:1px solid #31405b;margin-top:40px;padding-top:25px;color:#bbc9dc;line-height:2.2}.login-form{padding:45px;display:flex;justify-content:center;align-items:center}.login-card{width:100%;max-width:400px}.login-card h2{font-size:30px;letter-spacing:-.6px;margin-bottom:12px}.login-card p{line-height:1.7}.ms-login{display:flex;align-items:center;justify-content:center;gap:12px;text-decoration:none;background:var(--blue);color:white;padding:15px;border-radius:8px;font-weight:600;margin-top:30px}.ms-logo{display:grid;grid-template-columns:repeat(2,8px);gap:2px}.ms-logo i{width:8px;height:8px;background:#fff}.demo-options{margin-top:32px;padding-top:24px;border-top:1px solid var(--line);display:grid;gap:10px}.demo-options p{margin:0;font-size:14px}.login-footer{margin-top:32px;font-size:13px;color:var(--muted)}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);padding:13px 22px;background:#16324d;color:#fff;border-radius:9px;box-shadow:0 8px 30px #172c4430;display:none;z-index:100}.mobile-brand{display:none}.pagination-note{font-size:13px;color:var(--muted);padding:12px 24px;border-top:1px solid var(--line)}
@media(max-width:1100px){.layout{grid-template-columns:200px 1fr}.sidebar{padding:28px 12px}.content{padding:27px 24px}.topbar{padding:0 24px}.stats{gap:12px}.stat{padding:18px}.two-col{grid-template-columns:1fr}td,th{padding-left:18px;padding-right:18px}}
@media(max-width:760px){.layout{display:block}.sidebar{position:static;height:auto;padding:16px}.sidebar .brand,.side-footer{display:none}.nav{margin:0;display:flex;gap:6px;overflow:auto}.nav button{white-space:nowrap;padding:10px 12px;font-size:14px}.nav svg{display:none}.topbar{height:68px;padding:0 18px}.topbar>span{display:none}.mobile-brand{display:block;font-weight:800}.user small{display:none}.user .avatar{display:none}.user button{padding:9px}.content{padding:25px 18px}.page-head{align-items:flex-start;gap:12px}h1{font-size:25px}.page-head p{font-size:14px}.page-head button{font-size:14px;padding:10px 12px;white-space:nowrap}.stats{grid-template-columns:1fr 1fr}.stat .number{font-size:30px}.ticket-detail{display:flex;flex-direction:column}.ticket-detail>aside{order:-1}.ticket-meta{padding:18px}.ticket-meta form{display:flex;flex-wrap:wrap;gap:10px}.ticket-meta .field{flex:1;min-width:120px;margin:0}.ticket-meta button{align-self:end}.login{display:block}.login-brand{padding:26px}.login-brand .brand{margin:0}.login-brand h1,.login-brand p,.login-feature{display:none}.login-form{padding:50px 25px}.form-grid{grid-template-columns:1fr;gap:0}.comment-header{flex-direction:column;gap:5px}.panel-head{padding:18px}.panel-head h2{font-size:17px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}

.workload{display:block;width:150px;height:6px;border:0;border-radius:8px;margin-top:9px;background:#e8eef8;accent-color:var(--blue)}.workload::-webkit-progress-bar{background:#e8eef8;border-radius:8px}.workload::-webkit-progress-value{background:var(--blue);border-radius:8px}.assigned-label{margin-top:18px}

@media(max-width:760px){.ticket-table{white-space:normal}.ticket-table,.ticket-table tbody{display:block}.ticket-table thead{display:none}.ticket-table tr{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line);padding:14px 18px;gap:15px}.ticket-table tr:first-child{border-top:0}.ticket-table td{border:0;padding:0;min-width:0}.ticket-table td.title{grid-column:1/-1;max-width:none}.ticket-table td[data-label]::before{content:attr(data-label);display:block;color:var(--muted);font-size:12px;margin-bottom:6px}.ticket-table .title strong{font-size:16px}.ticket-table .empty{grid-column:1/-1}.panel-head .ghost{padding-right:0;white-space:nowrap;font-size:14px}#toast{max-width:90vw;width:max-content}}
.domain-chip{display:inline-flex;align-items:center;gap:5px;background:#edf2fb;color:#254568;border-radius:6px;padding:5px 7px;margin:2px;font-size:13px}.domain-chip button{background:transparent;color:#6b7890;padding:0;min-height:0;font-size:18px;line-height:1}